We’d like to say THANK YOU to our clients for helping us achieve our goals in 2011 and for our unprecedented 99% retention rate. With an industry average 20-30% annual attrition rate, Leap Payments continues to prove that providing ultimate transparency to your bankcard processing along with truly personal service results in happier clients who remain clients year over year. The Occupy movements across the country highlighted that the 1% gained a very bad reputation last year. Our 1% here at Leap Payments who had to close their accounts due to hard times shows that sometimes there’s nothing we can do when a business closes. So retaining 99% of our client’s year over year and growing our base more than 250% shows that our commitment to providing honest credit card processing and serving our clients is unmatched, and word is getting out. And of course, we’ll be here when our 1% re-surfaces with their next great venture.
We also saw a few “boomerang” clients in 2011. These are clients that fall prey to a slick sales pitch from a competitor and switch processors hastily, only to realize that the competitor’s sales rep was not providing them accurate information. Some sales reps will say absolutely anything to close a deal, then when their promises don’t materialize and getting help from the other processor becomes impossible, the client boomerangs back to Leap. We typically ask these clients for a testimonial, but the response is typically that they simply fell for a sales pitch that they really wanted to believe, but realized quickly that they had instead made an embarrassing mistake.
We get it and we’re here to help, so if you ever have a question, call your Leap Payments rep, we’re always available to help. If you’re a Leap client, thanks for being part of our 99%. If you’re considering becoming a client please talk to any of our existing clients and they’ll tell you why it’s time to make the Leap!
