Business owners shopping for credit card services call us regularly and the first question they ask us is… What’s your rate? This is a great question when you’re buying a product that’s interchangeable between providers, but when you’re buying a service with a long term relationship you can’t always easily interchange the features and service provided. When shopping for a service the question should become… What’s your value? 
Here are other critical questions to ask any service provider:
- When I have a problem, how long will I have to be on hold to talk to a person?
- When I do get a person will they be able to help me, or will I need to get transferred to a supervisor or specialist?
We encourage you to get the Customer Service phone number for any prospective credit card processor and actually call the service center, so you can experience firsthand how long it will take to talk to a human and then talk to a human who can actually help.
Some prospective clients will say that they never need to contact their credit card processing company, so service is not important.
Here are some situations that will make service immediately valuable to you:
- Your location is hit with a power surge or power outage.
- A customer disputes a large transaction and you know you did everything right.
- You unknowingly accept a stolen credit card.
- Your terminal or online service responds with a decline or call message, but your customer demands that their card is good.
- You have a question about your rates and fees.
And the list goes on…
Who will you call and how long will it take to resolve your credit card processing question or problem?
At Leap Payments we think the right answer to the question is… Call your dedicated account manager, who knows your account, who set-up your account, and who provided their personal cell phone number to you so you can reach them anytime. We think this service is worth more, but we actually charge less.
When you’re ready for a better partner for your business and we’ll jump to help you.
